Privacy Policy
This online service is part of the City of Turku’s online services. More information on data protection and the register descriptions for the turku.fi online service can be found at https://www.turku.fi/en/turku-info/privacy-policy.
Collection of usage data
The online service collects usage data to improve the services on our website. Users cannot be identified using cookies or other technologies alone, and our website cannot determine the user’s email address, for example, unless the user has provided it.
Contact information may be requested via various forms if the user wishes to receive a response or, for example, when subscribing to email newsletters. The information provided in the forms is used solely to answer the enquiry and will not be shared with third parties unless otherwise specified in the form (see, for example, www.turku.fi/tiedotteet).
Use of cookies
The website uses cookies to anonymously track users. A cookie is a small text file sent to and stored on the user’s computer that:
- allows the website operator to identify returning visitors,
- makes it easier for visitors to log in to the website, and
- enables the compilation of aggregated visitor information.
This information helps us continuously improve the content of our website. Cookies do not harm users’ computers or files. We use them to provide information and services tailored to individual user needs.
Cookies are used for:
- Website functions such as text-to-speech services, search filter memory, contrast selection, and font size selection (necessary technical cookies that do not transmit user information).
- Visitor statistics collection (necessary cookies for website improvement; data is anonymised and stored on city servers with limited access for city staff).
Your options
A notice regarding the use of cookies, in accordance with Traficom requirements, appears on the website. On your first visit to the website, you can choose to allow all cookies, only selected cookies, or only necessary cookies.
Necessary cookies include the website’s own cookies, which are required for it to function. Other cookies include third-party cookies, for example, those used for analytics, website enhancements, or marketing. For more details, see the section ‘Social media and customer service’ below.
You can view and adjust your settings by clicking the ‘Cookie settings’ link at the bottom of the website.
How to block cookies via your browser
Most browsers allow you to disable cookies. For details on how to do this, refer to your browser settings. Please note that some pages and services may not function correctly without cookies.
Use of location data
Some website content is customised based on the location of your mobile device, such as neighbourhoods and addresses. It is your choice whether to share location data with the online service. All information remains accessible regardless of whether location data is shared. Individual users cannot be identified based on location data.
Social media and customer service
The City of Turku aims to engage actively in discussions with residents and visitors on social media. Our websites use various social media feeds and embedded elements, the content of which is not managed within Turku’s content management system. The City of Turku does not collect personal tracking information through social media but uses these platforms for interaction, news, and communication. Social media services are responsible for their own cookie and privacy policies (so-called third-party cookies).
Our websites contain content from the following social media and embedded services. Click on the links to view each service’s privacy notice:
- Facebook
- YouTube / Google
- Instagram
- SoundCloud
- Issuu
- Citynomadi
- Webropol (Turku personal register > Survey programme)
- Emaileri
- Turku Map Service (Trimble)
- OpenStreetMap
- Turku region event calendar (Localhub)
