Accessibility statement
This report was prepared on 3.2.2025
This accessibility statement explains how the website complies with the Act on the Provision of Digital Services, what the accessibility gaps are and how you can give us feedback on accessibility issues.
How have we tested accessibility?
The notes in this accessibility report are based on a third-party assessment of whether the online service meets the requirements of the law. Siili Solutions Ltd has carried out an accessibility audit of the web service on 17.12.2024.
The accessibility audit has been carried out using the simplified control method in accordance with Article 5 of the European Commission Implementing Decision (EU) 2018/1524.
The results of the accessibility audit have been used to support the review of the accessibility of the website and to address accessibility deficiencies.
How accessible is the online service?
The online service largely meets the accessibility criteria of Level A and AA required by law (WCAG criteria 2.1). The web service has some accessibility deficiencies, which are described in more detail below.
Content or functionality that is not yet accessible:
- The same links appear on the site several times on the same page.
- There are links pointing to the page being browsed (itself).
- Social media content imported to the site repeatedly repeats the same image with the same ALT text.
- There are gaps in the ALT text of the images.
The identified accessibility deficiencies will be addressed by 28.2.2025.
Voice support
For mobile users on iOS and Android devices, texts can be listened to without downloading a separate app. For computer users, the free Read Aloud function in Microsoft’s Edge browser is an example. Separate screen-reading and speech synthesis software installed on the computer can also be used to support reading and reading comprehension.
Accessibility requirements do not apply to certain content
The digital service or website behind the links leading out of the online service is the responsibility of the service provider and its accessibility is described in its accessibility statement.
For social media services used for the Service, accessibility is taken into account within the limits of the possibilities offered by each channel and medium. Content from these sources is brought to the website.
Did you notice any accessibility gaps?
We are constantly working to improve the accessibility of the website. If you find problems that are not described on this page, please let us know and we will do our best to remedy the deficiencies. We usually respond within a week. The legal maximum response time is 14 days.
Please use this online form to provide feedback on accessibility
The Regional State Administrative Agency for Southern Finland monitors the implementation of accessibility requirements. If you are not satisfied with the response you receive from the service provider or if you do not receive any response within two weeks, you can report the matter to the Regional Administrative Board of Southern Finland. The website of the Southern Finland Regional State Administrative Agencies explains exactly how to make a complaint and how the matter will be handled.
Regional State Administrative Agency of Southern Finland
Accessibility Supervision Unit
www.saavutettavuusvaatimukset.fi
saavutettavuus(at)avi.fi
tel. switchboard 0295 016 000
Act on the Provision of Digital Services (306/2019)
Support for users for whom digital services are not accessible
Digital support is available at Monitori (Aurakatu 8, 20100 Turku) and Turku libraries.
The accessibility of the City of Turku’s online and digital services is under continuous review
The City of Turku is responsible for the online service. We want as many users as possible to be able to use our digital services. We take accessibility into account in the development of digital services and work continuously to improve accessibility.
The accessibility expertise of the City of Turku is developed in a systematic and determined way. The city’s accessibility framework contractors will assess the city’s existing digital services and websites. On the basis of this assessment, the accessibility of services will be developed to the level required by law for each service.
The development and procurement of new online services will take accessibility into account from the outset. Accessibility training will be provided to all parties involved in the development of online services and the production of their content.
